Exchange & Return Policies

Boncafe Middle East Online Shop does not have any policy for exchanging or returning products & therefore do not accept any exchanges, returns or refunds after the customer has purchased and received delivery of the item(s). We advise customers to carefully and thoroughly check the item(s) to be purchased before confirming any order.

In case of any damages, defect or loss due to delivery or an incorrect item has being delivered Boncafe Middle East will bear all costs and replace the item(s) without any additional charges.

If an item is damaged or defected, we kindly request the customer to immediately inform Boncafe Middle East Online Shop on +971 4282 8742 or email us at within a maximum period of 48 hours (working days only).

All items must be returned in NEW or delivered condition (i.e., not used or broken) in the original manufacturer’s packaging and with all original contents including instruction manuals, accessories, and additional components. If any item is not returned in such condition or in an incomplete entity, Boncafe Middle East Online Shop reserves the right to refuse to exchange the product(s).


To contact Boncafe Middle East regarding the status of an order, queries regarding our products / merchandise or general enquiries, please contact our dedicated customer care specialists who will provide the necessary information for customer’s needs.